Our reception and our phone lines are open Monday to Friday, 9am – 3pm.
You can also book an intake call to make an appointment with one of our psychologists
In the event of an emergency, please call 000 or present to your nearest hospital.
Lifeline: 13 11 14
Mental Health Line: 1800 011 511
Kids Helpline: 1800 55 1800
Parent Helpline: 1300 30 1300
Suicide Call-Back Service: 1300 659 467
If you have a question that we haven’t answered here, please don’t hesitate to get in touch.
During your first session, your psychologist will focus on understanding your concerns and gathering relevant background information. This may involve discussing your current challenges, personal history, and any previous psychological treatment. The aim is to establish a therapeutic relationship and set goals for your therapy. You can ask any questions you have about the process, confidentiality, or what to expect in future sessions.
Payments are processed automatically at the end of the day. Your credit card information is securely stored via PayPal/Braintree. No action is needed on your part for payment unless there are any issues with processing.
We also have facilities to pay via credit/ debit card.
To use Medicare for psychological services, your referral must be valid. A valid Mental Health Care Plan (MHCP) or referral letter should include the following:
– Request for psychological therapy, addressed to your psychologist
– Date of referral
– Reason for referral (e.g., presenting psychological concern; note that family therapy, couples therapy, and cognitive assessments do not qualify)
– Doctor’s name, provider number, and signature
If you prefer to send the full MHCP, it must include the above details as well as signatures from both the doctor and the client. Please note that clients are unable to receive the Medicare rebate until all required information is recorded in their file.
Medicare rebates are only available for diagnosed psychological disorders. Certain issues like episodic stress, family counseling, or relationship stress may not qualify.
Cancellations within 24-48 business hours (excluding weekends & public holidays): 50% of the usual session fee applies.
Cancellations with less than 24 business hours’ notice (excluding weekends & public holidays): Full session fee applies.
Missed Appointments: Full session fee applies.
Our reception team works remotely. If your call is unattended, please leave a voicemail. Alternatively, you can send an email to reception@effectiveliving.
We are a paperless practice. Please upload all documentation, including Mental Health Care Plans, through the online link you will receive when your first appointment is scheduled. You can also take a photo of your referral and email it to our reception team.
We currently accept Medicare, NDIS Self Managed, WorkCover, CTP Insurance and Private Health Insurance.
Our session fees range from $290 to $125 depending on the experience and qualifications of your psychologist. For initial sessions there is an additional $45. And all after hours slots (8am or after 4:30pm) have a $15.
There are a number of visitor parking spots in the basement of the building. Alternatively, there is street parking in both Merriwa and Ridge Streets. We are also a short 15 minute walk from the Gordon Train Station.
